The payment service via the Internet is carried out in accordance with the Rules of the international payment systems Visa, MasterCard and the Payment system MIR on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission over closed communication channels are used. The bank card data is entered on the secure payment page of ALFA-BANK JSC.

On the page for entering bank card data, you will need to enter bank card data: card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard, Additional Identification Code for MIR). All the necessary data is printed on the card itself. The three—digit security code is the three digits on the back of the card.
Next, you will be redirected to your bank's page to enter the security code that will come to you in an SMS. If the security code has not come to you, then you should contact the bank that issued you the card.

In case of refusal to make a payment:

• the bank card is not intended for making payments via the Internet, which can be found out by contacting your Bank;
• there are not enough funds to pay on a bank card. You can find out more about the availability of funds on a bank card by contacting the bank that issued the bank card;
• bank card data entered incorrectly;
• the bank card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the bank that issued the bank card;По вопросам оплаты с помощью банковской карты и иным вопросам, связанным с работой сайта, Вы можете обращаться по следующим телефонам:

8 (977) 970-27-50

The personal information you provide (name, address, phone number, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our Web server.

Delivery within Moscow and the nearest Moscow region. Orders for delivery are accepted daily.

The cost of courier delivery from 9:00 to 21:00 within the MKAD is 500 rubles.

The cost of courier delivery from 21:00 to 9:00 within the MKAD is 1000 rubles. The cost of delivery beyond the MKAD is negotiated with the administrator individually.

In order for us to be able to deliver the order at the exact time convenient for you, place and pay for the order in advance.

RETURN AND EXCHANGE OF CUT FLOWERS

Flowers are a living commodity. The law of the Russian Federation applies to the relations between the Buyer and the Seller.

In accordance with the Law of the Russian Federation "On Consumer Rights Protection" dated 07.02.1992 No. 2300-1 (as amended. dated 25.10.2007) and Decree of the Government of the Russian Federation No. 55 dated 19.01.1998 (as amended. 27.03.2007) cut flowers and potted plants are not subject to exchange and return (indicated in the List of non-food products of proper quality that are not subject to return or exchange).

The buyer of the online store has the right to refuse to receive the goods at the time of delivery if the goods are of inadequate quality (based on paragraph 3 of Article 497 of the Civil Code of the Russian Federation, Article 21 of the Law "On Consumer Protection").

When paying for goods with a bank card, a refund is possible only to the card with which the operation was performed, after electronic payment, it is impossible to issue a refund in cash. The terms of crediting may vary from 3 to 40 working days, depending on the Bank.

To return funds to a bank card, it is necessary to fill out an "Application for a refund of funds", which is sent by the company to the e-mail address upon request and send it along with a copy of the passport to the address flowers@jollybunch.ru

To refund funds for transactions carried out with errors, you must apply with a written application and attach a copy of your passport and receipts/receipts confirming the erroneous write-off. This application must be sent to flowers@jollybunch.ru

The refund amount will be equal to the purchase amount. The term for consideration of the Application and refund of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days excluding holidays / weekends.